Site Testing Limited was established in 2014 to provide energy compliance testing to the new build construction industry.
Quality is important to our business because we value our customers. We strive to provide our customers with services which meet and even exceed their expectations.
We are committed to continuous improvement and have established a Quality Management System which provides a framework for measuring and improving our performance.
We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
regular gathering and monitoring of customer feedback
a customer complaints procedure
selection and performance monitoring of suppliers against set criteria
regular audit of our internal processes
measurable quality objectives which reflect our business aims
management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees.
Although the Managing Director has ultimate responsibility for Quality, all employees have a responsibility within their own areas of work to help ensure that Quality is embedded within the whole of the company.
The policy review date is 1st January 2020.
Site Testing Bishops Court, 17a The Broadway Old Hatfield Herts. AL9 5HZ